Don’t
send complaints to people via email—EVER! You’ll be more likely to be nice in a
phone conversation or face to face and you’ll probably get better results too.
When
you find yourself upset, ask, “How did I contribute to this?” If you are really
brave, ask someone who knows you well to help you understand. But count the
cost. If you are married, your spouse will be more than happy to tell you. I
guarantee it.
Listen
well. Don’t assume you know whats going on. You probably don’t. In fact, repeat
back to others what you hear them saying. Most of us love to talk and we’re
lousy at listening. More often than not people need to be cared for, empathized
with, and heard. This takes a lot of maturity because some of the conflict we
experience has little to do with our actions towards another and a lot to do
with their perspective.
Realize
that your perspective is your perspective and that’s it. You have only a part
of the truth of what happened. This is hard to communicate to those who think
that “they are right.”
People
really do bad things. You do bad things. So be careful to not be overly
judgmental. Another thought along these lines would be that people do what they do for reason. Try to figure it out and you'll often solve the conflict.
Hang
on to yourself. By that I mean that even people of faith, who believe that they
are created in the image of God, have a uniqueness to them that reflects that
image differently from anyone else. Some conflict has to do with differences with
reference to that uniqueness, that others cannot reconcile with, and will
invariably attach moral attributes to. Be careful here. And don’t read behind the lines. I'm not trying to hide anything in this sentence. Keep this in mind: sameness doesn’t equal intimacy. Think about that for a while.
It could change your life. The conflicts I’ve often seen in church are not so
much over issues of morality, as issues of culture or difference or preference.
Submission
doesn’t mean subservience. By that I mean that being submissive to authority
doesn’t mean you’ll do what those in authority tell you to do all the time. For
example, the boss or your husband or your wife doesn’t have the right to tell
you to do something wrong. Its not submission, biblical or otherwise, to do
evil in the name of resolving conflict. For that reason, sometimes truly
solving a conflict feels like conflict. Which leads to another thought….
Disrupt
the false peace. You read it right. There is a peace that is a false peace.
That peace isn’t peace at all but conflict disquised as peace. Disrupt it. If
you are at a restaurant with a group of people and you order $20 worth of food
and others order $40 worth of food and someone comes up with the bright idea to
“split the tabe equally” then say, “Nope. I’ll pay $20 and that’s that.” You’ll have
disrupted the false peace and maybe even created an argument but you’ve
resolved a conflict. There are miriads of these kinds of examples.
If
you are uptight with someone, go talk to them. Don’t go talk to someone else
unless that person is needed to help you gain perspective. To bring someone
else into the conflict is called Triangulation and its death. Run from it.
When
talking to others say something like this, “Help me to understand the reason
you….” Then listen. Nine out of ten times the conflict will be resolved.
If
that doesn’t resolve it then say, “I notice….. and I feel…..I’d prefer….. Then you
let them respond. By putting things in the “I” you’ve taken away much of the
ugly attack that comes when people say, “You did….” This is tough to do and demands maturity. Good luck.
If
they won’t negotiate a solution, or even acknowledge a problem, and you are in
authority, then you use your authority to address the issue. If you have no
authority to address the issue further, avoid escalation by holding firm to the
scerenity prayer, “God grant me the serenity to accept the things I cannot
change, the courage to change the things I can, and the wisdom to know the
difference.”
Lots
of conflict is rooted so deep in people’s lives and cannot be resolved apart
from an act of God. I’ve come to accept this in recent years.
Much
of this comes straight out of the Bible. But there is a lot of common sense
things that people can do to make relationships work. The bottom line is
this, because Jesus resolved our deepest conflict—the conflict we have with a
holy God--those of us who are Christians can too. That’s the bottom line. But
for everyone else, these simple guidelines (which are coming off the top of my
head at this writing and which I’ll update on occasion) can work quite nicely.
Peace!
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